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Client Overview & Objectives:

AirIndia AISATS partnered with Mobulous Technologies to create a seamless digital experience for airline operations. As a leading Indian airline, they required a robust platform to manage passenger, cargo, and apron handling efficiently.

Challenges Faced

Managing multiple operational services across passenger handling, cargo, and apron operations with no centralized system led to inefficiencies and slower service delivery.

Primary Goals

Develop an intuitive CMS with multiple pages covering passenger, cargo, and apron handling services while ensuring smooth operations and user-friendly navigation.

Target Users

Primary: Airline staff and ground handling teams using the platform daily.

Secondary: Airport management and operational partners requiring real-time service updates.

User Research & Aviation Industry Insights

Our research included stakeholder interviews and passenger behavior studies to identify challenges and opportunities in airline service management and digital workflows.

1. User Profile: Ram, 35

Occupation: Frequent Business Traveler

Pain Points: Booking delays, unclear flight updates, cargo tracking issues

Goals: Quick bookings, real-time notifications, easy cargo management

2. User Profile: Anjali, 28

Occupation: Airport Ground Staff

Pain Points: Manual paperwork, inefficient apron handling, slow communication

Goals: Streamlined CMS, task tracking, faster passenger support

3. Key Research Findings

70% of staff reported workflow inefficiencies, 85% of passengers preferred real-time updates, 60% of cargo clients needed simplified documentation.

Project Timeline & Team Composition

✅

Project Status

Production

App launched 3 months back

👥

Team Size

12 Active Members

Across design, development, and QA teams

⏱️

Timeline

6 Months Duration

From concept to production launch

🏆

Milestones

5 of 5 Completed

All major milestones achieved successfully

Project Timeline

Our structured 6-month journey from concept to successful production launch

🔍

Discovery & Research

Month 1

Comprehensive market research, user interviews, competitive analysis, and requirement gathering to establish project foundation and strategic direction for the EV logistics platform.

Completed
🎨

Design & Prototyping

Month 2

Created wireframes, design systems, high-fidelity mockups for customer and driver apps, and interactive prototypes. Conducted extensive user testing and iterated based on feedback.

Completed
💻

Development Sprint

Month 3-4

Agile development sprints with frontend and backend implementation for all platforms (customer app, driver app, web panels), API integration, real-time tracking, and payment gateway setup.

Completed
🧪

Testing & QA

Month 5

Comprehensive testing including unit tests, integration tests, load testing with 1000+ concurrent users, user acceptance testing, security audits, and performance optimization across all platforms.

Completed
🚀

Launch & Scaling

Month 6

Production deployment to app stores, driver onboarding across Delhi-NCR, marketing campaigns, monitoring setup, and post-launch optimization. Successfully scaled to 10K+ customers and 5K+ drivers.

Completed

Our Expert Team

PM
Project Manager
1 Lead
UX
UX/UI Designers
2 Designers
FE
Frontend Developers
3 Developers
BE
Backend Developers
2 Developers
QA
QA Engineers
2 Engineers
DV
DevOps Engineer
1 Engineer

Development Methodology for Aviation Software Projects

At Mobulous Technologies, we delivered a complete end-to-end solution, designing and developing a user-friendly real estate app, BNC AIR. Our focus was seamless integration and scalability for property listings.

✈️ User-Friendly Interface

We designed an intuitive interface for passengers and staff, ensuring easy navigation across multiple pages for passenger, cargo, and apron handling services.

⚡ Agile Development

Our team followed two-week sprints with continuous client feedback, enabling rapid iteration, timely delivery, and smooth adaptation to evolving airline requirements.

🔒 Performance & Security

Built with robust security protocols, the app safeguards sensitive airline data while ensuring stable performance for thousands of monthly users.

Design Highlights

Typography

We chose Inter as our primary typeface for its excellent readability across all screen sizes and modern, professional appearance that reflects iLine's innovative approach.

Aa
Inter Bold

Headings & Titles

48px - 32px

Aa
Inter Semibold

Subheadings

28px - 24px

Aa
Inter Regular

Body Text

18px - 16px

Aa
Inter Medium

Captions & Labels

14px - 12px

Color Palette

Our color system reflects iLine's commitment to sustainability and modern technology, with a vibrant primary blue representing innovation and trust.

Primary Color

#FD5301

Main brand color, CTAs, active states

Secondary Color

#8EBB52

Hover states, emphasis elements

Success Green

#13AC67

Eco-friendly indicators, confirmations

#333333 Text Dark
#6B7280 Text Gray
#F7F9FC Background
#FFFFFF White
#E5E7EB Borders

Key Modules: Customer, Driver, Enterprise & Admin

We delivered a comprehensive multi-platform solution tailored for different user types, ensuring seamless operations across the entire iLine ecosystem.

📱

Customer App

Android iOS

Intuitive mobile app for customers to book rides, track deliveries in real-time, manage payments, and access order history with seamless one-tap booking functionality.

  • Real-time ride tracking
  • In-app payments
  • Booking history
  • Push notifications
🚗

Driver App

Android iOS

Dedicated mobile application for EV drivers with GPS navigation, earnings tracking, ride acceptance, and battery monitoring for efficient route management.

  • Smart route optimization
  • Battery level monitoring
  • Earnings dashboard
  • Ride acceptance system
🏢

Logistic Partner

Web Panel

Comprehensive web dashboard for logistics partners to manage fleet operations, monitor driver performance, view analytics, and coordinate large-scale deliveries.

  • Fleet management
  • Performance analytics
  • Driver onboarding
  • Route planning tools
🏭

Enterprise Users

Web

Business-focused web platform for enterprise clients to manage bulk bookings, corporate accounts, invoicing, and access detailed reporting for their logistics needs.

  • Bulk booking management
  • Corporate billing
  • API integration
  • Custom reporting
⚙️

Master Admin

Web Panel

Powerful admin dashboard with complete system control, user management, analytics overview, revenue tracking, and configuration settings for the entire platform.

  • System-wide analytics
  • User role management
  • Revenue tracking
  • Platform configuration

Tech Stack & Infrastructure: React Native, AWS & Modular Monolith

We selected a modern, scalable technology stack optimized for performance, security, and cross-platform compatibility across all user interfaces.

⚛️
React Native
Customer App Frontend
📱
Native Android/iOS
Driver App Frontend
⚡
React.js
Web Panels Frontend
🟢
Node.js
Backend Runtime
🚀
Express.js
API Framework
🍃
MongoDB
Database
☁️
AWS
Cloud Infrastructure
🔐
Firebase Auth
Authentication
📊
GraphQL
API Query Language
🗺️
Google Maps API
Mapping & Navigation
🔌
Socket.IO
Real-Time Communication
🎨
Figma
Design Tool

Technical Challenges in Airline Software Development

⚠️ Challenge: Passenger & Cargo Management

Managing multiple services like passenger, apron, and cargo handling in real-time was complex and prone to delays with manual processes.

✓ Solution: Centralized CMS

We developed a robust CMS with intuitive dashboards, enabling seamless management of all services, reducing manual errors, and improving operational efficiency for 10K monthly users.

⚠️ Challenge: High Traffic Performance

The platform needed to handle 10,000+ users per month without lag, ensuring smooth access to critical airline services.

✓ Solution: Optimized Backend & Caching

Implemented efficient database queries, server-side caching, and load balancing to maintain fast response times, even under peak traffic conditions.

⚠️ Challenge: Multi-Page Navigation

Passengers and staff required easy navigation across multiple service pages for quick information and updates.

✓ Solution: Responsive Frontend Design

Designed a user-friendly, mobile-responsive interface with fast page load times, ensuring effortless access to passenger, apron, and cargo handling services.

Architecture & Scalability Overview

Built on a modular monolithic architecture with AWS cloud infrastructure, designed to handle thousands of concurrent rides while maintaining optimal performance and reliability.

Modular Monolith

Mobile API
Web API
Internal Services
Database
🚗 🚗

Customer App

Android | iOS

  • Real-time ride tracking
  • In-app payments
  • Booking history
🚙 ⚙️

Driver App

Android | iOS

  • Smart route optimization
  • Battery level monitoring
  • Earnings dashboard
  • Ride acceptance system
📊

Logistic Partner

Web Panel

  • Fleet management
  • Performance analytics
🏢

Master Admin

Web Panel

  • System-wide analytics
  • User role management
  • Revenue tracking

Modular Monolith Architecture

Organized codebase with clear separation of concerns between mobile API, web API, internal services, and database layers, enabling independent scaling and maintenance.

AWS Cloud Infrastructure

Leveraging AWS services including EC2 for compute, RDS for database management, S3 for storage, and CloudFront CDN for global content delivery with 99.9% uptime.

Horizontal Scalability

Auto-scaling capabilities handle traffic spikes during peak hours, supporting 5000+ concurrent drivers and 10K+ active customers with 1000+ daily rides seamlessly.

Key Features & Highlights

🌱

Comprehensive CMS Platform

A centralized content management system designed to handle multiple service pages, making information management seamless and efficient for the airline team.

✅

Passenger Handling Services

End-to-end passenger service management, including check-ins, boarding details, and assistance, ensuring a smooth travel experience for every traveler.

💰

Apron Handling Services

Efficient coordination of aircraft ground operations, baggage handling, and turnaround management to enhance operational accuracy and minimize delays.

📱

Cargo Handling Services

Robust cargo management with tracking, scheduling, and reporting features, streamlining logistics for both domestic and international shipments.

👥

User Analytics & Insights

Real-time data dashboards to monitor passenger flow, cargo status, and service efficiency, helping the airline optimize operational performance.

📊

Multi-Page CMS Management

Easily create, update, and manage multiple service pages with a user-friendly interface, reducing dependency on technical teams for content updates.

📍

High Traffic Handling

Optimized for over 10,000 monthly users, ensuring fast load times, stable performance, and uninterrupted access to critical airline services.

🚀

Custom Case Study Download

Integrated feature allowing stakeholders to download detailed AirIndia case studies directly from the platform for reference and strategic insights.

Business Impact & Outcomes

Since launching 3 months ago, iLine has demonstrated exceptional growth and performance metrics, establishing itself as a leading eco-friendly logistics solution in Delhi-NCR.

10K+
App Downloads
60%
User Retention Rate
4.1⭐
App Store Rating
20K
Bookings Per Month
5K+
Active EV Drivers
2.1s
Average Load Time

Client Testimonial

"

Mobulous' Case Studies in App Development showcase innovation at its best. Their logistics and EV fleet management app improved our operational efficiency by 40% through real-time tracking and predictive maintenance.

P

Prakarsh

Founder, i-Line Ai

Post-Launch Support & Maintenance

Our partnership doesn't end at launch. Mobulous provides comprehensive ongoing support to ensure continuous improvement and optimal performance.

24/7 Technical Support

Dedicated support team available round-the-clock to address critical issues, with guaranteed 2-hour response time for urgent matters.

Monthly Feature Updates

Regular app enhancements based on user feedback and analytics. We've already released 6 major feature updates since launch.

Performance Monitoring

Continuous monitoring of app performance, server health, and user experience metrics with proactive optimization.

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